Hennigsdorf near Berlin. ASKA Biotech is setting another milestone in digitalization and customer orientation: With AVA – the ASKA Virtual Assistant – an AI-based, multilingual assistant is now live on the company’s website. AVA helps visitors quickly, precisely, and contextually find information about ASKA Biotech’s services, technologies, and application areas – in any language they prefer.
Precise Answers Through AI-Driven Expertise
The virtual assistant was trained exclusively on the quality-assured content of the ASKA Biotech website. Consequently, this AI solution delivers reliable, fact-based answers across the specialized portfolio: from antibody production and recombinant proteins to transfection services and diagnostic assays. A particular highlight is the system’s polyglot intelligence: AVA automatically detects the user’s language, responds in that same language, and consistently directs them to the relevant content on the corresponding language version of the website.
Innovation with Clear Customer Value
Innovation with Clear Customer Value“With AVA, we are making access to our expertise even easier and more efficient. For us, digitalization and AI innovations are not an end in themselves, but represent clear strategic added value for our customers,” explains Anke Holzinger, Managing Director – Business Development at ASKA Biotech. “Our goal is to provide relevant information intuitively, exactly where it is needed. AVA shortens the path from the initial technical inquiry to the perfectly tailored solution.”
A Digital Interface with a Regulatory Focus
With this tool, ASKA Biotech underscores its commitment as a modern, ISO 13485-certified partner. While the AI provides initial, well-founded orientation around the clock, personal consultation with ASKA specialists remains the heart of the customer relationship. AVA forms the digital bridge between scientific expertise, regulatory security, and modern user-friendliness.
About ASKA Biotech
ASKA Biotech is an independent, ISO 13485-certified partner for non-GMP contract manufacturing in biotechnology. The service portfolio encompasses the production of monoclonal and recombinant antibodies, recombinant protein expression (HEK/CHO), transfection services, as well as the development and manufacturing of diagnostic assays – including IVDR-compliant documentation. As a specialized German company based in Hennigsdorf near Berlin, ASKA Biotech supports customers worldwide – ranging from in vitro diagnostics companies to biotech startups – with excellent service and “Made in Germany” quality.
